Web site says:  "May I help you?"

How can you improve your e-business customer service and increase sales at the same 
time?  How can call centers use e-business technology to improve productivity and service?  
Leading edge customer service teams are using unique new Web-based technology to provide 
1-on-1 human interaction with Web site visitors to provide improved customer service.  
So when a visitor gets frustrated, or an item is out-of-stock, the site's customer service 
rep can come to the rescue by asking "May I help you?"  This educational briefing describes 
how customer service teams are using live personalized interaction on their Web site to 
improve their e-business.
Contact Karen Baumgartner at 703-481-7364 to register.


DATE:          October 21, 1999  8:00 AM - 9:00 AM

URL:           http://www.sytel.com

LOCATION:      McLean Hilton
               Tysons Corner, VA  

CONTACT:       kbaumgartner@sytel.com Karen Baumgartner 
PHONE:         (703) 481-7364
FAX:           (703) 481-7260